Ordering Info

Welcome!

I try to give complete descriptions and pictures that will show all those details. I respect that you only have my pictures and descriptions to base your purchase decision on and will gladly answer any questions you may have. You can contact me at LindaSmith@MosaicSmith.com.

PAYMENT:

- Payment accepted via PayPal.
- No account? Simply press the "Checkout with PayPal" button then choose the "Pay with Credit or Debit Card" option that appears under the PayPal login form.

GENERAL SHIPPING INFORMATION:

- All items ship in a gift box.
- Flat rate shipping charge per any size order. Orders ship via USPS.
- A telephone number is optional at checkout.
- All items ship 'same day' or 'next business day'.
- Cancellation requests must be received within two hours of order.
- At the time of shipment, you will receive a delivery confirmation/ tracking number.
- Shipping time frame is an ESTIMATE. Once your package is with the USPS, please understand I have no control over the shipping time frame.

UNITED STATES SHIPPING:

** FREE First Class Parcel shipping for ALL USA ORDERS.
- Priority Mail USA shipping: $4.60 per order.
- Florida residents taxed on all orders.

INTERNATIONAL SHIPPING:

Canada:
- First Class International shipping: $6.90 USD per order.
- Priority Mail International shipping: $22.00 USD per order.

Rest of the World:
- First Class International shipping: $10.90 USD per order.
- Priority Mail International shipping: $22.00 USD per order.

- Shipping prices are also shown in the checkout process.
- I will send you the USA customs form number at the time of shipment.

~~ By law, the full cash value of your purchase will appear on the customs form.
~~ Prices do NOT include VAT. If VAT is applicable, it is the buyer's responsibility.
~~ Your customs department may charge import fees, taxes, tariffs or duties on your imported items at the time of delivery. These fees are not in my control; please understand the buyer is solely responsible for these payments.
~~ The customs department of your country may also hold or open your package as they see fit.
~~ It can take 4 to 6 weeks for you to receive your package. Please understand I have no control over this time frame.

DAMAGE IN SHIPPING:

- Contact me ASAP and we will work together on a resolution.
- Please photograph the item and the packaging and send me the photos via email: LindaSmith@MosaicSmith.com. Please reference your purchase item and date.
- Keep all packaging while we are working on a resolution.
- Depending on the item, the packaging and photos may be required in an insurance claim.
- Return shipping costs paid after receiving photos of the item and of packaging.

CUSTOM AND PERSONALIZED ORDERS

- Custom orders accepted on select jewelry items, if materials are in stock.
- Personalization in the form of stamped writing/numbers is not currently available.
- Please contact me to inquire if I can bring your vision to life, thank you.

GIFT WRAPPING AND PACKAGING

- All jewelry items are shipped in a white box suitable for gift giving.
- Gift wrapping, and, if desired, a short note to the recipient, is available at no extra charge- just add your request to the 'Note to Seller' box at checkout or send me an email within two hours of your order. LindaSmith@MosaicSmith.com

CAN YOU RESIZE THIS RING?

- Generally, I can only re-size rings to be larger by up to half a size. Not all rings can be stretched, however. Please contact to inquire.
- I cannot make any rings smaller. Thank you for understanding.
- Sometimes I have multiples of the pictured stone, or similar stones, and can make the same style ring in your size. Please inquire.