Terms & Conditions

Welcome!

I try to give complete descriptions and pictures that will show all those details. I respect that you only have my pictures and descriptions to base your purchase decision on and will gladly answer any questions you may have.


PAYMENT:

Payment accepted via PayPal.
No account? Simply press the "Checkout with PayPal" button then choose the "Pay with Credit or Debit Card" option that appears under the PayPal login form.

Florida residents taxed on all purchases.

Telephone number is optional at checkout.


GENERAL SHIPPING INFORMATION:

All items shipped in a gift box.
If you would like the box gift wrapped, leave a 'Note to Seller' at checkout and also indicate your message to giftee.

All shipping prices are via USPS.
- Standard Shipping is First Class Mail Parcel Service
- Expedited Shipping is Priority Mail Service.
At time of shipment, you will receive a delivery confirmation/ tracking number.

In stock items ship 'same day' or 'next business day'. Cancellation requests must be received within two hours of order.

Shipping time frame is an ESTIMATE. Once your package is with the USPS, please understand I have no control over the shipping time frame.

Custom items: see listing 'Item Details' for estimate of days for production prior to shipping.

INTERNATIONAL SHIPPING:

Shipping rates quoted are:
- USPS First Class Mail International for package weights (under four pounds)
- USPS Priority Mail International (over four pounds)
- I will send you the USA customs form number at time of shipment.

~~ By law, the full cash value of your purchase will appear on the customs form.
~~ Prices do NOT include VAT. If VAT is applicable, it will be the buyers responsibility.
~~ Your customs department may charge import fees, taxes, tariffs or duties on your imported items at the time of delivery. These fees are not in my control; please understand the buyer is solely responsible for these payments.
~~ The customs department of your country may also hold or open your package as they see fit.
~~ It can take 4 to 6 weeks for you to receive your package and I have no control over this time frame.


DAMAGE IN SHIPPING:

- Contact me ASAP and we will work together on a resolution.
- Please photograph the item and the packaging and send me the photos via email: LindaSmith@MosaicSmith.com. Please reference your purchase item and date.
- Keep all packaging while we are working on a resolution.
- Depending on the item, the packaging and photos may be required in an insurance claim.
- Return shipping costs paid after receiving photos of item and of packaging.



CUSTOM AND PERSONALIZED ORDERS

Custom orders accepted on select jewelry items, if materials are in stock. Personalization in the form of stamped writing/numbers is not currently available. Please contact me to inquire if I can bring your vision to life, thank you.

GIFT WRAPPING AND PACKAGING

All jewelry items are shipped in a white box suitable for gift giving. Gift wrapping, and, if desired, a short note to recipient, is available at no extra charge- just add your request to the 'Note to Seller' box at checkout or send me an email within two hours of your order. LindaSmith@MosaicSmith.com

CAN YOU RESIZE THIS RING?

Generally, I can only re-size rings to be larger by up to half a size.
Not all rings can be stretched, however. Please contact to inquire.

I cannot make any rings smaller. Thank you for understanding.

Sometimes I have multiples of the pictured stone, or similar stones, and can make the same style ring in your size. Please inquire.